Frequently Asked
What is an Escape Room?
An Escape Room Is A 60-Minute Fast-Paced Quest to Complete Your Mission! You and your crew will gather together in a themed room to look for clues and solve puzzles in order to complete your mission and “escape” the room. Examine those paintings on the wall, rummage through the bookshelves, or examine notes and memos to decipher a hidden code or riddle. Everywhere you look is a potential clue! You may find a series of numbers or letters you need for a combination lock or a key for a padlock. But don’t worry, if you get stumped, your friendly Game Master will drop you a hint if needed. Get busy, the countdown starts as soon as you get your mission!
Are the lights turned off?
It depends on your adventure. Dim lighting may be present in some games. We do provide flashlights, magnifying glasses, and a chair or stool in every room for your convenience.
Can I do a corporate team building event?
Yes. Please call us to arrange a special corporate event. We can set up special times outside our normal business hours.
Do I need to purchase all the available spots for a room time slot?
No. Get one or a few and you’ll be teamed with other people in the same game and time slot.
What time do I/we need to arrive?
Please arrive 10-15 minutes prior to your scheduled time as a waiver will need to be signed and your Game Master will give an overview of the rules of the game prior to start time.
What happens if I/we arrive late?
We ask that you arrive 10-15 minutes prior to your scheduled time. Being on time is essential to everyone’s experience. For non-private bookings, you will not be permitted into the room if you are late. For private bookings, your time to complete the room will be reduced to maintain the original end time. Example: You arrive 10 minutes late and take another 5 minutes to complete your waivers. Your time to complete the room will be reduced from 60 minutes to 45 minutes. This is done to preserve the start times of the games following yours. There are NO refunds or rescheduling in this scenario as this time block is reserved specifically for you.
Can I bring food and drink into the facility or room?
Food and drinks are NOT allowed in any of the Escape Rooms. Alcohol is strictly prohibited.
Is the location handicapped accessible?
Yes.
Are children permitted to participate?
All ages are welcome. For the consideration of other guests, all parties that have participants under the age of 13 are required to book as a private event. All children 15 and under require at least one adult participant. Children 17 and under requires a waiver signed by a parent or guardian.
Are we really locked in a room?
No. You may leave the room at any time (restroom, medication, babysitter calls, etc.) .
Do I need any special knowledge or skills?
No. Everything you need to know is located somewhere in the room.
Do I need a reservation?
Reservations are strongly recommended by booking online… Just click any of the ‘Book Now’ buttons We do accept walk-ins based on availability.
Can my group have exclusive use of the room?
Yes, you can check the “private event” checkbox on the “Book/Schedule” page.
Where can I park?
Plenty of parking is available at our strip mall location. Please refer to the “Directions” for detailed information.
Can I come back and try again?
Yes, yes, yes. If you aren’t successful at completing your mission, you can certainly come back and try again. There is also more than one room available. We are creating new rooms to accommodate the frequent player. Please check back often.
Can I come at a time that’s not listed in the schedule?
Please contact us for special arrangements and we will try to accommodate you.
Do I need to wear anything special?
Comfortable clothes are suggested. Activity might require stooping, kneeling, or crouching down to get a closer look at something. If you need reading glasses, please come prepared.